Purchase Subject, Price, and Duration

The Service contents correspond to the type of purchase. Details are provided on the sales screen of this Website.

Validity Period of Purchase

Valid from the time of purchase until the start time of the selected film screening.

Ticket Purchase Limit

The maximum number of tickets that can be purchased per transaction is four (4). To purchase five (5) or more tickets, please complete a separate transaction. Seats may be allocated separately for each transaction unit.

Payment Method

Payment can only be made by credit card. Accepted credit cards: VISA, MasterCard, JCB, American Express, Diners

Payment Deadline

Payment is processed upon completion of credit card information submission on the payment screen. Billing dates may vary depending on the card issuer.

Ticket Delivery Method

Tickets will be sent by email to the address provided at the time of purchase as a QR code URL for admission. Alternatively, tickets can be confirmed by logging into the member “My Page” account registered at the time of purchase. Tickets will not be reissued under any circumstances, including loss, theft, or damage. Customers using student or high school tickets must bring the required identification (e.g., student ID, official ID) on the day of the screening. Failure to present the appropriate ID may result in payment of the difference between the purchased price and the correct ticket price, or denial of entry. Please note that ticket delivery by mail is not available.

Changes, Cancellations, and Refunds

After completion of the purchase process, changes, cancellations, or refunds are not accepted under any circumstances, regardless of whether the ticket has been issued or due to reasons beyond the customer’s control (e.g., delays or suspension of transportation, disasters, or natural events). However, refunds may be provided only if the screening is canceled or postponed due to circumstances attributable to the company, within a specified period and location. Refunds are contingent upon the return of the issued ticket(s) (those that can be verified at the company’s discretion). Refunds cover ticket face value only; other expenses (handling fees, transportation, accommodation, communication costs, etc.) will not be reimbursed. Refunds will generally be processed at the relevant screening venue. Please contact the inquiry contact above for details regarding the refund period.

Created on November 17, 2025